Review management service
- New reviews needed to reach the target
- 80
- Customers you have to ask
- 667
- Months to the target at that rate
- 5.6
The worksheet works from your own figures and from the reviews a profile already carries and the rating they average to: a rating is the mean of every review ever left, so a new one moves it by its distance from the current mean divided by the new count. Nothing here quotes a vendor's price except where the page names the vendor, the page it was read from and the day it was read.
Review request software is the narrow half of this category and the half that actually moves a rating. Everything else in a reputation platform watches, reports or benchmarks; only the asking produces reviews. Which means the questions worth asking a vendor are about the ask: when it fires, what channel it uses, what it says, how many times it chases, and whose brand the customer sees when they click.
Open the Free reputation management worksheet Free to use. No account, no card, no trial clock.
Fix the trigger before the message
The request has to fire from something that already happens: a job marked complete, an invoice paid, a visit closed. If sending depends on somebody remembering at the end of a shift, the system fails quietly and the client blames the software. Ask what a vendor can trigger from, and if the honest answer is a manual button, price that as a manual process.
Text first, and once
A review request text gets opened and an email mostly does not, and for local trades that gap is the whole difference in response rate. Send one reminder if the first goes unanswered and then stop: a third message buys a handful of reviews and a reputation for pestering. Do not send both a text and an email for the same job, which doubles the annoyance without doubling the result.
Check the link on a phone you are not signed into
Google gives each business a short review link that opens the review box directly rather than the profile. Use it, and test it on a phone with no account signed in, because that is the state half of your client's customers are in. A link that lands on a map pin loses the people who cannot find the button, and they are the ones who were willing.
Will the Review management service answer what your prospect asked?
Tell us how many clients you have and what you resell today, and we will tell you plainly whether Reputzo fits. It helps to know three things: how many client locations, whether you need the login domain rebranded, and which review platforms your clients actually get judged on. If a full reputation platform suits you better than review collection alone, we will say so, because an agency that leaves in month two costs us more than the one we did not sign.
Review management service: what agencies ask before they resell it
How soon after the job should the request go out? Same day for most trades, within the hour for hospitality. A week later reads as an afterthought and converts like one.
How many reminders? One. A second buys a few reviews and a complaint, and the automation that sends a third is why people mistrust these systems.
Can I put the customer's name and the job in the message? You should, and a template that will not let you is a mailshot. A request that names the job reads as a person asking; a generic one reads as software, because it is.